Frequently Asked Questions
Employers
1What is SwipeWorkers?
SwipeWorkers is a hiring platform that matches employers to workers with the help of a concierge. Access to this platform is via a mobile app called “The Swipe App”.
- Find the Best Match - Filter, Search, Shortlist & Conduct In-app Interview
- Offer Employment
- Make Payment - The concierge will do the rest
The Concierge will assist you throughout the entire process.
2What are the benefits of The Swipe App?
- Affordable: Costs are kept low so that employers can have access to extra help
- Convenient: One-stop solution for foreign worker hiring needs
- Fast: Employers can get their domestic helpers as fast as 2 weeks. For foreign workers, it’s from 1.5 months.
- Transparent Pricing: Employers know what they are paying for.
- Hassle-free: The concierge will assist and handle most of the paperwork and bring the worker to you.
3 Is The Swipe App free?
Yes, the app is free to download and use.
4How do I go about hiring a maid / worker using The Swipe App?
Step 1: Download “The Swipe App
Step 2: Filter your preferences, Shortlist, Interview (optional) & Make offer
Step 3: Make payment after the offer has been accepted by the worker / agent. The concierge will do the rest.
Step 4: Wait for the worker to arrive at your home / company
5Can I personally screen and interview the maid / worker?
Yes. You can view the maid or workers’ biodata via The Swipe App, and schedule a suitable date and time to conduct an in-app video interview with the maid / worker at your convenience.
Workers
1Is The Swipe App safe to use?
The Swipe system incorporates the latest internet and mobile telephone security features. Anti-fraud mechanisms are also built into the system to safeguard your account. We also abide by the Data Privacy Act and have a legal obligation to safeguard your information.
2Is it compulsory for job seekers to upload a video introduction?
No, but an introduction video is a good avenue for employers to know the job seekers better.
3Can I skip the interview session from my employer?
No, it is compulsory for applicants to accept the interview session from employer, the reason is to allow both sides to know each other further before they get employed.
4What is the mode of interview?
We only allow in-app interviews.
5Who should I contact if I need assistance in the Destination Country after deployment.
You may directly contact our customer service for further assistance.
- Call and Whatsapp: +6012 566 7251 (Mondays to Fridays, 9am to 6pm)
- Email: [email protected]
Agencies
1How do I register my company to be a participating agency?
You may call or WhatsApp us at +6012 566 7261 (Mondays to Fridays, 9am to 6pm) to get more information on the registration process.
2How much is the registration fee to be on your platform?
No registration fee is required.
3What are the benefits of becoming a SwipeWorkers Vendor?
SwipeWorkers has a huge database of workers from source countries which will help you in expanding your revenue stream.
4Who should I contact if I want to know more about SwipeWorkers’ vendor requirements?
You may call or WhatsApp us at +6012 566 7261 (Mondays to Fridays, 9am to 6pm) for further assistance.
5Can I walk-in to your office for any inquiries?
Yes, you may walk-in to our office (Mondays to Fridays, 9am to 6pm) for any inquiries and discussion on partnership opportunities.
Employers
1What is SwipeWorkers?
SwipeWorkers is a hiring platform that matches employers to workers with the help of a concierge. Access to this platform is via a mobile app called “The Swipe App”.
- Find the Best Match - Filter, Search, Shortlist & Conduct In-app Interview
- Offer Employment
- Make Payment - The concierge will do the rest
The Concierge will assist you throughout the entire process.
2What are the benefits of The Swipe App?
- Affordable: Costs are kept low so that employers can have access to extra help
- Convenient: One-stop solution for foreign worker hiring needs
- Fast: Employers can get their domestic helpers as fast as 2 weeks. For foreign workers, it’s from 1.5 months.
- Transparent Pricing: Employers know what they are paying for.
- Hassle-free: The concierge will assist and handle most of the paperwork and bring the worker to you.
3 Is The Swipe App free?
Yes, the app is free to download and use.
4How do I go about hiring a maid / worker using The Swipe App?
Step 1: Download “The Swipe App
Step 2: Filter your preferences, Shortlist, Interview (optional) & Make offer
Step 3: Make payment after the offer has been accepted by the worker / agent. The concierge will do the rest.
Step 4: Wait for the worker to arrive at your home / company
5Can I personally screen and interview the maid / worker?
Yes. You can view the maid or workers’ biodata via The Swipe App, and schedule a suitable date and time to conduct an in-app video interview with the maid / worker at your convenience.
Workers
1Is The Swipe App safe to use?
The Swipe system incorporates the latest internet and mobile telephone security features. Anti-fraud mechanisms are also built into the system to safeguard your account. We also abide by the Data Privacy Act and have a legal obligation to safeguard your information.
2Is it compulsory for job seekers to upload a video introduction?
No, but an introduction video is a good avenue for employers to know the job seekers better.
3Can I skip the interview session from my employer?
No, it is compulsory for applicants to accept the interview session from employer, the reason is to allow both sides to know each other further before they get employed.
4What is the mode of interview?
We only allow in-app interviews.
5Who should I contact if I need assistance in the Destination Country after deployment.
You may directly contact our customer service for further assistance.
- Call and Whatsapp: +6012 566 7251 (Mondays to Fridays, 9am to 6pm)
- Email: [email protected]
Agencies
1How do I register my company to be a participating agency?
You may call or WhatsApp us at +6012 566 7261 (Mondays to Fridays, 9am to 6pm) to get more information on the registration process.
2How much is the registration fee to be on your platform?
No registration fee is required.
3What are the benefits of becoming a SwipeWorkers Vendor?
SwipeWorkers has a huge database of workers from source countries which will help you in expanding your revenue stream.
4Who should I contact if I want to know more about SwipeWorkers’ vendor requirements?
You may call or WhatsApp us at +6012 566 7261 (Mondays to Fridays, 9am to 6pm) for further assistance.
5Can I walk-in to your office for any inquiries?
Yes, you may walk-in to our office (Mondays to Fridays, 9am to 6pm) for any inquiries and discussion on partnership opportunities.
Video Tutorials
Source Country
Agency
- Register
- Enter workers’ biodata
- Interview between worker and employer
- Send offer letter to employer
- Book medical screening in Indonesia
- Passport application
- ISC application
- Submit forms and documents for workers’ application
- Insurance, Flight Ticket, Airport
Registration Centre
Concierge
Coming Soon…..
Country Of Employment
Employer
- Login and government approval
- Shortlist and interview workers
- Send offer letter
- Make payment for worker’s medical screening in Indonesia
- Make payment for worker’s passport application
- Check status of worker’s ISC and Visa application
- Check status of insurance purchase and book air ticket for worker
- Book worker’s medical check-up in Malaysia, check status of training attendance and upload worker’s work permit